Revision Policy

There are several reasons a customer might request a revision. First and foremost, in spite of our excellent track record of delivering amazing customer service and meeting the highest quality standards, we acknowledge that we don’t get everything right every time. When this happens it is our policy to acknowledge the mistake, provide any revisions for free, and to make every effort to ensure that the mistake is not repeated in the future.

Customers may also request revisions for other reasons. No matter what the cause is, we are dedicated to completing revisions in order to ensure customer satisfaction. The remainder of this page will outline our policies regarding revisions.

Policy Changes

We reserve the right to make changes to any and all parts of our revision policy without prior notice. However, if we do make changes we will make a reasonable effort to make that information available. Customers should keep in mind that they are bound to this policy whether or not they are familiar with it.

In order to ensure that this policy is applied fairly, we have adopted a grandfathering protocol. This means that when you place an order, the revision policy that applies to you is the one that existed the moment you submitted your order.

Free Revisions

We offer free revisions under two circumstances. The first is if a customer is unhappy with our work, and we have verified that our writers or editors have misinterpreted their instructions, or failed to deliver all of the required elements.

The second circumstance is purely at our discretion. If we determine that a revision request can be finished quickly without impacting other projects, we may decide to do it for free even if the request would otherwise be chargeable.

Qualifying For Free Revisions

In order to qualify for a free revision, you must submit a revision request. This can be done through our customer service agents, or when you are given a document to review.

If you have an issue with any document, please let us know as soon as possible. We provide a button for you to request a revision immediately after your paper is available to you. We also understand that you may not realize that your paper is wrong until later. This is why we accept revision requests for up to one week for most documents. That time limit extends to two weeks for documents that are twenty pages or longer. Just keep in mind that we are better able to complete your revision quickly using the same writer who worked on your project.

Once we receive your request we will review it. If we determine that the issue is with writer or editor error, or we determine that your instructions were not followed the revision will be completed free of charge. Otherwise, we will offer to complete the revision for a reasonable fee.

Paid Revision

If you get your paper and realize that you need something changed, we are happy to help. Just submit a revision request like you would for a free revision. Our customer service department will review the request and then contact you with a quote. No work will begin until you authorize us to start and make payment. If you have any credits, they can be used to pay for revisions. The same rules on deadlines to submit a revision request apply here, seven and fourteen days respectively.

Disputes

If you believe you are entitled to a free revision but have been offered a paid revision instead, you may dispute this. Simply let customer service know and they will escalate the issue. However, please keep in mind that submitting a dispute does not guarantee that your request will be honored.

Your Writer

It is our experience that the writer who worked on your paper is the most qualified to complete the revision. This is true even when it is writer error that caused the problem in the first place. They are most familiar with the subject matter, and it is still fresh in their mind.

However, if you do request a new writer we will do what we can to honor that request. Please remember that we cannot guarantee that we will be able to locate a replacement writer in a timely manner.

Questions or Comments

Please direct any questions or comments about our revision policy to customer support. They will be glad to help you.